Expert Istio Support from Aspen Mesh
Few know Istio better than Aspen Mesh. In fact, we're helping build Istio. For the past three years Aspen Mesh has been a Top 5 Istio code contributor.
We provide our customers peace of mind by ensuring their Istio service mesh is operating at peak performance. Open source Istio is a powerful service mesh with unrivaled capabilities, but we know that managing it can be difficult. Getting the most out of Istio requires a deep expertise. Aspen Mesh provides sound guidance and hands-on support.
We are your trusted Istio experts
We provide our customers with tailored services based on your needs, unique environment, and your team's skillset.
Our goal is to get you where you want to go, whether it's addressing a high-severity issue or helping you use a particular feature. All of our support plans include complimentary customer success management, and most include 24/7 support for severity 1 issues.
Services Offerings and Support Plans
Service Mesh Health Assessment
First we conduct a 360° quantitative and qualitative deep inspection of your service mesh across all key areas. Then we provide health scores and recommendations to mitigate risk and optimize performance.
Security Essentials
We ensure your Istio security is implemented correctly to ensure your service mesh can mitigate any external or internal threats. Best practices and proper controls are put in place for peace of mind.
Performance Essentials
We help you achieve your performance goals by benchmarking your existing environment, then tuning settings to ensure your resources are appropriately allocated. Get complete observability of key metrics.
Service Mesh Architecture Implementation Design
We help you architect a tailored, a high-level technical solution. Our architecture installation configuration worksheet and best practices are blueprint for your implementation.
Istio Upgrade Assurance
Our team of experts provide upgrade procedures customized for your environment to ensure your upgrade runs smoothly. We show you how to minimize downtime and leverage new Istio features that become available.
Customized Services
We offer a range of on-site and remote services from implementation to configuration and end-user training. Our goal is to help you realize the most value from your Service Mesh.
All Support plans include customer success management and more:
| Eight hours of live expert Q&A | |
| Annual customer success plan tailored to your goals | |
| Assistance with onboarding, enablement, and product adoption | |
| Online documentation, knowledge base, and best practices | |
| Software downloads and upgrades | |
| How-to and troubleshooting assistance | |
| Proactive product updates and knowledge sharing |
Business Hours Support
| 9-to-5 response window | |
| 1-business-hour response for severity 1 issues | |
| Email/phone support |
24/7 Support
| 24/7 response window | |
| 30-minute response for severity 1 issues | |
| Email/phone support |
The Aspen Mesh Advantage
A startup with enterprise heritage
Aspen Mesh is an internal incubation within F5 Networks, meaning that we get to move with the focus and agility of a startup, while benefiting from the expertise and heritage of a company that knows how to meet the needs of large, complex enterprises. It’s the perfect combination for bringing service mesh into the enterprise. We can advise on the easiest way to integrate Istio into existing systems to ease migration, and we understand the constraints of enterprise systems and can help you navigate them.
Thought leaders who are addressing key business challenges
We’re always pushing to solve the next set of challenges we’re hearing from customers and actively publishing our ideas and advice around complex enterprise use cases — from how to think about multicluster deployments to how you can best leverage service mesh with adjacent technologies.
Kubernetes and Istio experts with broad experience
We’ve been running Istio at the core of our product since late 2017 (v0.2.12). We’ve learned from the challenges of the early days and have been active participants in the open source community — through code contributions in Istio and Envoy, participation in special interest groups around networking and user experience, and through our Istio-vet configuration utility. Aspen Mesh participates in the Istio and Envoy security disclosure process so we can keep our users’ clusters safe. In the process we’ve worked with a range of organizations from fast-growing startups to government agencies and have seen a wide range of use cases and challenges.
Comprehensive support
We support, secure and manage Istio. We are also some of the first to become aware of any critical security issues or breaking updates.
Get the Istio Support You Need, When You Need It
The team at Aspen Mesh can help you get all the advantages from Istio without the complexity. Our team is deeply involved in the community – from contributing to Istio and Envoy to engaging with open source and cloud native communities. We understand the surrounding technology landscape and how to make service mesh work with your existing stack. We provide consulting, training and advisory services to avoid issues in the first place, and break-fix support for when issues occur.
Because we're not your cloud vendor, we can help you wherever it makes the most sense for you to run service mesh - which can provide you with one consistent approach to managing your clusters. We'll solve your service mesh problems in any public cloud or on-premises and cover you for any issues that arise between them.
If you’re looking for more specific information about service mesh or managing containers, check out these resources:
