Istio Support from Aspen Mesh

Istio is Hard. The Aspen Mesh Team Can Help.

You’re not alone if you find yourself struggling with some part of Istio. We’ve been running Istio in production, at scale, for two years – and have found that it is incredibly powerful but requires a certain amount of expertise to get the most out of.

With all of your other obligations, you might not have the resources it takes to become an Istio expert – or even hire one. The good news is that we’re here to help. Schedule some time to talk with us about your specific needs.

Istio Support Options

9x5 Email Only Support

	Business hours response window
	Email support
	24 hour response time

9x5 Remote

	Business hours response window
	Email, chat and phone support
	24 hour response time
	<6 hour response time for critical production issues

24x7 Onsite Support

	24×7 response window
	On-site, email, chat and phone support
	<4 hour response time
	<2 hour response time for critical production issues

24x7 Remote Support

	24×7 response window
	Email, chat and phone support
	<12 hour response time
	<3 hour response time for critical production issues

Send us an email with any questions or find time to talk with us to learn more about how we can provide Istio support specific to your needs.

What Aspen Mesh Adds

A startup with enterprise heritage

Aspen Mesh is an internal incubation within F5 Networks, meaning that we get to move with the focus and agility of a startup, while benefiting from the expertise and heritage of a company that knows how to meet the needs of large, complex enterprises. It’s the perfect combination for bringing service mesh into the enterprise. We can advise on the easiest way to integrate Istio into existing systems to ease migration, and we understand the constraints of enterprise systems and can help you navigate them.

Thought leaders who are addressing key business challenges

We’re always pushing to solve the next set of challenges we’re hearing from customers and actively publishing our ideas and advice around complex enterprise use cases — from how to think about multicluster deployments to how you can best leverage service mesh with adjacent technologies.

Istio experts with broad experience

We’ve been running Istio at the core of our product since late 2017 (v0.2.12). We’ve learned from the challenges of the early days and have been active participants in the open source community — through code contributions in Istio and Envoy, participation in special interest groups around networking and user experience, and through our Istio-vet configuration utility. Aspen Mesh participates in the Istio and Envoy security disclosure process so we can keep our users’ clusters safe. In the process we’ve worked with a range of organizations from fast-growing startups to government agencies and have seen a wide range of use cases and challenges.

Comprehensive support

We support, secure and manage Istio. We are also some of the first to become aware of any critical security issues or breaking updates.

Get the Istio Support You Need, When You Need It

The team at Aspen Mesh can help you get all the advantages from Istio without the complexity. Our team is deeply involved in the community – from contributing to Istio and Envoy to engaging with open source and cloud native communities. We understand the surrounding technology landscape and how to make service mesh work with your existing stack. We provide consulting, training and advisory services to avoid issues in the first place, and break-fix support for when issues occur.

Because we're not your cloud vendor, we can help you wherever it makes the most sense for you to run service mesh - which can provide you with one consistent approach to managing your clusters. We'll solve your service mesh problems in any public cloud or on-premises and cover you for any issues that arise between them.

If you’re looking for more specific information about service mesh or managing containers, check out these resources: